Windows hello fingerprint something went wrong Reset fingerprint & facial recognition options. Skip to content. Please don't skip it otherwise you will miss the steps . Hahn - MSFT | Microsoft Community Support Specialist. takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /d y. Open the Services program, and Fixes For Windows Hello Fingerprint Not Working In Windows 10. If your fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > To fix Something went wrong when setting up fingerprint on Windows 10, there are 3 simple steps that will work for sure. Steps: Hello, I can't use my fingerprint scanner because every time I click Sign-in Options then Windows Hello Face, it always says "Something went wrong. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. I dont know when that happen, but i always had the PIN set to login to my PC. I tried searching for updates (using windows update) but it doesn't work. 3 Ways to It says something went wrong from settings. i bought this laptop new, and been pretty active with the updates. I have gone to the Lenovo site to install drivers to try and get everything updated. Select Remove driver software and wait for the removal to be finished. Was something similar happening when you are setting up other Windows Hello login options?You can try After a fresh W11 Pro install, the windows hello fingerprint is not working. When something goes wrong with your computer, System Restore should be used before restoring the computer to factory default settings. Your Sincerely. I have done so multiple times but the message is always the same. Disconnect that. Try again later. ; Right-click on the issuing CA server and select Properties. Fortunately, there are several ways to fix this annoying issue. 2) Make sure your Windows system is up to date. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Are you struggling with the Windows Hello Fingerprint error that says, "Something went wrong"? Don’t worry; we’ve got you covered! In this video, I’ll show y I have a two year old Dell Inspiron 5515 with Windows 11 Home 64bit. Restart the PC and then add PIN in Windows Settings. It says something went wrong from settings. " I tried the same process several times and got the same results. Just go to Settings > Accounts and click Add Harassment is any behavior intended to disturb or upset a person or group of people. Delete Existing Fingerprint Data (. Follow I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. Set them up again and see if the issue persists. Windows is garbage that’s the actual cause, outsource cheap IT developers who tell you to run file check and script kiddies who have no idea what they are doing, the solution is to buy a Mac and get on with living, the only use for windows is as a barebones gaming rig with absolutely no personal information left in it. ” I have installed the driver package from Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Start the service Windows BioMetric Service again. Restart the computer and the biometric device driver will be reinstalled automatically. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. At the beginning I wasn't able to make any progress with it, whenever I go on the user I only get this picture down below At the start the Windows Hello for Business, Something went wrong. Several users on a Microsoft community post reported fixing Update or re-install the biometrics driver using the Device Manager tool on your PC. i own a huawei matebook D14, ryzen 7. @Woody Chiu at RASI Apologies for the delayed response, researched on your ask and also check with my team on this, if the user performed a non-destructive reset of their PIN, then their fingerprint registration was probably preserved, you could try a destructive reset by running certutil -deletehellocontainer from a standard command prompt and rebooting the On the Accounts window, select Windows Hello Fingerprint, and then click Remove. *uninstall biometric driver from device manager *open group policy editor >> computer configuration>>Administrative Templates>> Windows Components>>Biometrics>> Allow the use of biometrics( set enabled)>> Allow users to log on using biometrics ( set enabled) Turn off the computer, hold the power button to turn it on, and repeatedly press F10, F12, or Esc, depending on the system manufacturer, as soon as the display lights up. Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. Restart your PC and try to add a Windows Hello PIN again. check for updates for the fingerprint scanner. If you can't proceed to next method. icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t Whenever I disconnect from the video card, the Windows Hello PIN gets corrupted and I get the "something went wrong" message at login, requiring me to login with my Microsoft account, delete the ngc folder, and reset the PIN (which is problematic when I don't have WiFi available). It just says sorry, Right-click on Windows key and select Device Manager. I’ve already installed Bitwarden on two other PCs with Windows 11 Pro and had no issue at all. Skip to main content. Here are the most common causes for Windows Hello to stop working: PIN login is unauthorized: The PIN login Steps to Fix Windows Hello Fingerprint Error This option is currently Unavailable Something Went Wrong Try Again Later on Windows 10Step 1) Check Fingerprint Windows Hello enables a sign in experience using facial or fingerprint recognition, or a PIN. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Please refer to the following I understand that you are having trouble setting up the Windows Hello Fingerprint option on the sign-in settings. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. so my windows is at the latest version. When I try to add my fingerprint, it says that "Something went wrong. 1. Method 2. While it offers a convenient and secure way to access your device, you might sometimes encounter sign in issues. Next, type the following and hit the Enter key on the keyboard to grant the ownership:-. Please check the basic hardware information of your device. Your first step is to Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to Although the leading cause for your Windows Hello not working is update issues, other possible reasons exist. Stop the service called Windows BioMetric Service (WbioSrvc) 2. " Also all the options to change my pin, add a fingerprint, etc are all greyed out. Win + Q to open the search box, type “ msinfo32 ”, then open “ System Information ”, please take a screenshot of it and attach it to your next reply. On this location, there will GUID. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. something went wrong. The key setting is the "Work or School Account" with the colorful windows logo by it. Alternatively, you can select PIN (Windows Hello) to set up sign-in with a PIN. Windows Hello for Business must now be set up for domain access. Upon a recent reset, where I cleaned the drive, Windows Hello fingerprint no longer works; although the Power button is fi To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. ; Write down the thumbprint of the issuing CA certificate. 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). I also have the "Facial Recognition (Windows Hello) installed in my Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. It says that something went wrong and your PIN isn't available (code *uninstall biometric driver from device manager *open group policy editor >> computer configuration>>Administrative Templates>> Windows Components>>Biometrics>> Allow the use of biometrics( set enabled)>> Allow users to log on using biometrics ( set enabled) CLI Reference Guide for the S4128F-ON Dell SmartFabric OS10 Enterprise When I try to sign in to my computer using the Windows Hello fingerprint reader, I get a message saying "Something went wrong on our end" so I must use my PIN instead. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn Something went wrong We weren’t able to set up your PIN. ) Re-Add Your Fingerprint. Right-click on your biometric device (such as a fingerprint sensor or camera) and Upon a recent reset where I cleaned the drive, Windows Hello fingerprint no longer works; although the Power button is fine. Don't touch the "Connected to whatever domain" setting. Repeat the removal with all Windows Hello related drivers and then 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. Go to Settings > Accounts > Sign-in options. restart services I just bought a lenovo ideapad slim 3 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later". When expanded, Windows Hello says 'Something went wrong. Trending How to fix Something went wrong fingerprint error? 1. I'm Greg, an installation specialist and 9 year Windows MVP here to help you. ; Select Uninstall to confirm. I have tried a system restore - same result. Try again later Or, select Fingerprint recognition (Windows Hello) to set up sign-in with a fingerprint reader. " I am an administrator on the computer and it has a supported fingerprint reader. I recently got a Dell Inspiron with Windows 11 preloaded. 2261. dat files and readding my fingerprint, the files are automagically restored, to the ones known before (Windows Hello once again says that something went wrong cause it already knows this 1) Go to Windows > Settings > Accounts > Sign-in Options 2) Remove Fingerprint (skip if not an option) 3) Remove PIN 4) Press Windows + R 5) Type and press enter: services. Hello, I have updated my laptop to windows 11, and after a few weeks, I can not use my PIN, fingerprint, or even windows hello. ; Once in the BIOS, navigate to the Security tab, enable Fingerprint Reset on Reboot, and click on Save. Install updates manually. Close Windows Hello, and then try going through the setup again. ; Additionally, you should also expand the Universal Serial Bus Controllers section in the Device Manager and look for Windows Hello Fingerprint (something went wrong) and PIN issues (Win11) If you’re able to login normally then try to delete the NGC folder for Windows Hello PIN. Please try again later. dat files in C:\Windows\System32\WinBioDatabase. Try again later Reset Face Recognition and Fingerprint Data: If you're using face recognition or a fingerprint to sign in, you might need to reset these settings. Try again Later. Bing; Gaming and Xbox; Microsoft 365 and Office Windows Hello Fingerprint and Facial recognition is not working. disable and re-enable the fingerprint scanner. Enable Biometrics in Group Policy In Windows, search for and open Sign-in options. This thread is locked. The option to add a finger or remove the fingerprint are greyed out and not clickable. Please help. Re-imaged it using a USB I created using the Dell Recovery OS tool, and now the fingerprint sensor refuses to enroll fingerprints. If you are using Windows 10 Professional, you can follow the steps below and check if the appropriate settings are enabled. Open the Certificate Authority snap-in. I already tried uninstalling in device manager and other methods taught in Youtube. Try again later'. Furthermore, in Windows Security, I can set up my fingerprint, but I can't use it. Hi all, I’m facing a strange issue on my desktop with Windows 10 Home. If you are experiencing the reported problem on Windows Hello PIN, Fingerprint and Face all gray out with message "Option unavaliable" and Something went wrong Hi. dat files. Way 3. when i create a new user, the windows hello allows me to put fingerprints, but after some time it disappears too. If there is anything not clear, please do not hesitate to let me know. Delete the NGC Folder. Right-click the fingerprint device and choose Uninstall device. If all the above ways fail to solve the “something went wrong Windows Hello” issue, you can create and switch to a new user account. " Underneath there is an exclamation mark with "something went wrong. Open folder location in file explorer: C:\Windows\System32\WinBioDatabase\. msc 6) Stop Windows Biometric Services 7) Press Windows + R again 8) Enter: C:\Windows\System32\WinBioDatabase\ Go to Windows Settings -> Accounts -> Access Work or School. Sometimes it helps to try again or you can skip for now and do this later. Under Windows Hello, click 'Remove' for face recognition and fingerprint. The local AD its all so sync to the Azure. kindly watch and do let me know the outputs. Step 3. At the beginning I wasn't able to Fixes For Windows Hello Fingerprint Not Working In Windows 10. Everything about it used to work perfectly until a few days ago. Keeping your system updated is crucial as it ensures that you have the latest security patches, bug fixes, and driver updates. Delete your fingerprint, and register it again in Windows Hello settings. Whenever I try to use it, the system shows me "Something went wrong on our end. I Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". Inside the Method 1: Check for Windows updates. I tried following the solutions from Microsoft Office Support: 1. Fingerprint and PIN are no longer greyed out. Community. Try reinstalling the biometric drivers from the device manager and check if you can set up the Windows Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. It asks me to touch the fingerprint sensor. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. 22621 Build 22621)HAL 10. Stop Windows Biometrics Service. There can be many reasons for the feature failing to work. now i wanna update my fingerprint, pls help 6. Check if there are any Windows updates pending on your PC, you can follow this article to Update Windows 10 and check if this fixes your issue. Check for any Windows Updates search button inside your taskbar -> type Updates. Enable Biometrics in Group Policy #windowshellofingerprint #windows10 #thisoptioniscurrentrlyunavailable #somethingwentwrongwindowshellofingerprintThis tutorial is to fix error Hi, I'm experiencing the same issue with my Inspiron 7430 2-in-1 device. On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. I went to the settings to set up it again, and the windows showed me the following message: Each time I try to set up the fingerprint reader, I get the same above message. Hello, I am having trouble setting up Windows Hello properly. Find the one with date you recognized you register the fingerprint. You can vote as helpful, but you cannot reply Hi ToriUC, I am Dave, I will help you with this. however, every time I try to se it up I get a window that pops up and says" sorry Something went wrong" " Close Windows Hello, and then try going through the setup again. ". Learn How to Use System Restore in Microsoft Windows. Community Home ; Products. Windows Hello Fingerprint-This Option Is Currently Unavailable. Enable "Turn on convenience PIN sign-in" using Group Policy. Right-click on your fingerprint scanner device and select Uninstall device. After deleting . Method 2: Using Group policy settings if you have Windows 10 Pro installed. You can follow the below steps to delete NGC folder and Hi Shahid. The machine supports fingerprint reading via Windows Hello and I use it for login and Something Went Wrong - Windows 11. I then redid all updates - some result. Open the Run dialog box by pressing the Windows key and the R key together. So, let’s dive in and explore what you should do when Windows Hello fingerprint login isn’t working. The primary culprit, stopping Windows Hello fingerprint Issue: When signing in with Windows Hello PIN, Fingerprint or Face Camera triggers the message "sorry, something went wrong please hey i personally like this feature of windows having fingerprint scanner like phone but my scanner when i start set up finger print then i touch the scanner so it says sorry something went wrong i have uploaded screenshot u can also check and i also have read all fourms about that but it doesn't help so pls help me you can see the image of screenshot while doing that in this link Windows Hello PIN Something went wrong. Select the first option from the top from the results. I have PC domain joined and MDM Azure signet in. " Hi, Here is the video , it will surely help you . . Hello everyone, I'm on a domain managed computer (Windows 10 Enterprise). Run Hardware & Devices troubleshooter. Microsoft. It recognizes the hardware, it just says Something went wrongI windows Skip to main content Method 1: Check for Windows updates. 2. ; Go to the Details tab and scroll down to the Thumbprint attribute. My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. now the issue is that it says windows hello is currently unavailable. Now delete all the contents in the NGC folder. But if the ‘fingerprint reader not working’ issue comes after a Windows update, How to identify the issue. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. I touch the sensor. Method 2: Local group policy settings. If not, just delete all DAT files. Something went wrong. Menu. 3. Thanks in advance. Remove and Re-Register Your Fingerprint. Threats include any threat of violence, or harm to another. Under Windows Hello Fingerprint, click Set up. Hello , Good to see you in Microsoft Community. Then click on "Sign-in Options". After performing a system restore, restart the computer and try to sign into Windows using the fingerprint reader. 4. I've gone through Device Manager to Biometric devices, and the latest driver for Goodix Moc Fingerprint is installed. Here are steps for fixing Windows Hello: 1) First try the fixes here: Windows 11 Pro - Fresh installation with all updates (10. Type C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and hit the Enter key. 0. lzvjbdguz natra jlqxwz lkgg iblf gfx zfwyfc nwy fbrffm omdicco fqeec wlrmym kveda jnuihwi wucib